View Our Website View All Jobs

Team Leader (Night Shift)

The Job:

  • Provide quality and efficient customer service through the daily supervision of a team of Customer Relationship Executives.
  • Serve as a ”technical expert” in the shift liaising with market leaders.
  • Be the primary advocate for business initiatives at our Malaysian HQ.
  • Provide continual evaluation of processes and procedures and suggest methods for improvements on operations and efficiency from time to time.
  • Provide statistical and performance feedback, and coaching team members on a regular basis.
  • Lead and manage a team, support and coach / mentor new team members and motivate the team.
  • Contribute to the preparation of staff appraisals.
  • Ensure appropriate staffing levels are maintained.
  • Communicate company goals, practices, and deadlines to the team to ensure adherence.​
  • Recognize and celebrate team & individual accomplishments & exceptional performance.
  • Communicate issues, concerns and policies between the Management and team members.
  • Attend regular meetings as directed by the Management.
  • Provides help to the Management and keep them updated on the team as well as individual performance.


The Person:

  • Possesses at least a Diploma or Degree with at least 5 years of relevant supervisory experience.
  • Working exposure in a Call Centre would be an added advantage.
  • Results-orientated, a motivator, a team player.
  • An approachable person who is able to provide constant advice, coaching, problem solving and counseling to the team members.
  • Able to create and maintain a working environment of trust, mutual respect, open communication, teamwork and creative thinking in the team.
  • Lead by example (role model).
  • Able and willing to intervene when necessary to aid the group in resolving issues.
  • Excellent command of English (both written & spoken).
  • Must be able to work night shift.
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status